Privacy policy
PRIVACY POLICY
Last updated: 20 September 2026
At CHAIN, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit chainjewellery.com, place an order, create or use a customer account, contact us, or otherwise interact with our website and services.
Our online store is powered by Shopify. Shopify provides the e-commerce infrastructure that enables us to offer our products and services to you.
1. WHO WE ARE
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the business operating CHAIN is the controller of your personal data where we determine how and why your personal data is processed.
Brand: CHAIN
Website: chainjewellery.com
Email: info@chainjewellery.com
Country of establishment: The Netherlands
Further business and contact details are available on our website and in our Terms & Conditions.
2. PERSONAL DATA WE COLLECT
Depending on how you interact with our website and services, we may collect and process the following categories of personal data:
Contact Information
Your name, email address, telephone number, billing address and shipping address.
Order and Transaction Information
Information about products you view, purchase, return, exchange or cancel, as well as your order history and transaction details.
Payment Information
Information necessary to process your payment. Payments may be processed by Shopify and/or third-party payment service providers.
We generally do not directly receive or store complete payment card details when these are processed securely by our payment providers.
Customer Account Information
Information associated with your customer account, including account details, preferences and settings.
Communications
Information you provide when contacting us, including customer service enquiries, return requests, custom jewellery enquiries and other correspondence.
Technical and Usage Information
Information such as your IP address, browser type, device information, network information and information about how you interact with and navigate our website.
Marketing Preferences
Information about whether you have chosen to receive marketing communications from us and your related preferences.
3. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
• directly from you when you place an order, create an account, contact us or otherwise provide information to us;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify and service providers that assist us in operating our store;
• from payment, delivery, analytics, marketing or other service providers where appropriate and permitted by law.
4. HOW WE USE YOUR PERSONAL DATA
We may use your personal data to:
• process and fulfil your orders;
• process payments;
• arrange shipping and delivery;
• manage returns, exchanges and refunds;
• provide customer service;
• respond to enquiries;
• manage customer accounts;
• provide requested custom or personalised jewellery services;
• communicate important information about your order or account;
• prevent fraud and maintain the security of our website;
• improve our website, products and customer experience;
• comply with legal, tax, accounting and regulatory obligations;
• establish, exercise or defend legal claims;
• send marketing communications where permitted by law.
5. LEGAL BASES FOR PROCESSING
Where the GDPR applies, we process your personal data only where we have a valid legal basis.
Depending on the circumstances, this may include:
Performance of a Contract
We process information necessary to process your order, receive payment, deliver your products, handle returns and provide customer service.
Legal Obligations
We may process and retain certain information where required by applicable tax, accounting, consumer protection or other laws.
Legitimate Interests
We may process personal data where necessary for our legitimate business interests, such as protecting our website, preventing fraud, improving our services and managing our business, provided that these interests do not override your rights and freedoms.
Consent
Where required, we rely on your consent, for example for certain marketing activities or cookies and similar technologies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
6. ORDERS AND PAYMENTS
When you place an order, we process information necessary to complete the transaction, including your contact details, billing and shipping information and order details.
Payments may be processed by Shopify Payments and/or other payment service providers made available at checkout.
Payment providers may process your personal information according to their own privacy policies and legal obligations.
7. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify processes certain personal data when you visit or use our store in order to provide its platform, payment, security, account and other e-commerce services.
Information you submit through our store may therefore be transmitted to and processed by Shopify and its authorised service providers.
Shopify may also independently process certain information in accordance with its own privacy policies.
For more information about Shopify's processing of personal data, please refer to Shopify's privacy information.
8. SERVICE PROVIDERS AND THIRD PARTIES
We may share personal data where necessary with trusted third parties that help us operate our business.
These may include:
• Shopify;
• payment processors;
• shipping and logistics providers;
• IT and hosting providers;
• customer service providers;
• analytics providers;
• marketing and advertising providers;
• professional advisers such as accountants or legal advisers;
• government, regulatory or law-enforcement authorities where legally required.
We only share information where necessary for the relevant purpose or where otherwise permitted or required by law.
9. SHIPPING PROVIDERS
When an order is shipped, we may provide the relevant shipping or logistics provider with information necessary to deliver your order, such as your name, delivery address, email address and/or telephone number.
Shipping providers may process this information in accordance with their own legal obligations and privacy policies.
10. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly, for example to maintain your shopping cart, remember preferences or enable secure checkout.
Other cookies may be used for analytics, personalisation, advertising or marketing purposes.
Where required by applicable law, non-essential cookies will only be used after you have provided your consent.
You can manage your cookie preferences through the cookie or privacy controls available on our website.
You may also be able to control cookies through your browser settings.
11. MARKETING COMMUNICATIONS
Where permitted by law, we may use your contact information to send you news, product information, offers or other marketing communications.
Where consent is required, we will only send such communications after obtaining the necessary consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:
info@chainjewellery.com
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications concerning your orders or account.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers, including Shopify and its service providers, may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, appropriate safeguards will be used where required by applicable law.
These safeguards may include an adequacy decision by the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.
13. HOW LONG WE KEEP YOUR DATA
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, contractual and regulatory requirements.
The appropriate retention period depends on factors including the type of information, the purpose for which it is processed and any applicable legal retention requirements.
When personal data is no longer required, we will delete or anonymise it where appropriate.
14. SECURITY
We take reasonable organisational and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no online service or method of electronic transmission can guarantee absolute security.
You should therefore take appropriate steps to protect your own account information and devices.
15. YOUR PRIVACY RIGHTS
If the GDPR applies to you, you may have rights including:
• the right to access your personal data;
• the right to correct inaccurate or incomplete personal data;
• the right to request deletion of your personal data;
• the right to restrict certain processing;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with a competent data protection authority.
These rights may be subject to legal conditions, limitations and exceptions.
To exercise your privacy rights, contact:
info@chainjewellery.com
We may need to verify your identity before completing certain requests.
16. CHILDREN'S PRIVACY
Our website and services are not directed at children.
We do not knowingly collect personal data from children in circumstances where parental or guardian consent would be legally required.
If you believe that a child has provided personal information to us improperly, please contact us so that we can assess the situation and take appropriate action.
17. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of websites that we do not control.
We recommend reviewing the privacy policy of any third-party website you visit.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.
The latest version will be published on this website and the “Last updated” date will be amended accordingly.
19. COMPLAINTS
If you have a concern about how we process your personal data, please contact us first at:
info@chainjewellery.com
You also have the right, where applicable, to lodge a complaint with the competent data protection authority.
In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.
20. CONTACT
For questions about this Privacy Policy, our privacy practices or the exercise of your privacy rights, please contact:
CHAIN
Email: info@chainjewellery.com
Website: chainjewellery.com
The Netherlands